Privacy policy

OUR PRIVACY POLICY AT A GLANCE

About us We are CLINICA SALUD ESTETICA, SLU and we process your data as Data Controller. This means that we are responsible for how your personal data is used and protected.

What do we use your data for? We use the data you have provided online or through any other means to respond to your queries and suggestions, provide you with the services or supply you with the requested products, register you as a user, send you personalized communications to which you have subscribed, and monitor the comments made on our blog.

Why do we have them? We are entitled to process your data for different reasons. When you fill out a form or send an email with a question or suggestion, we have a legitimate interest in addressing it. We are also entitled to process your data by your consent when you authorize us to send you our newsletter and personalized offers.

With whom do we share your data? We will only share the data with those collaborating companies to meet the requests received and provide our services or provide you with the products, banking entities and bodies required by law. In no case do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to oppose the use of data that you have previously authorized us to use, to carry them and not to be the subject of automated individualized decisions.
In the treatment of your personal data, we apply the following principles to guarantee the greatest protection for you:

• Principle of legality, loyalty and transparency: We will always require your consent to the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
• Principle of data minimisation: We are only going to request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
• Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and eliminate those inactive records for a considerable time.
• Principle of integrity and confidentiality: : Your data will be treated in such a way as to ensure adequate security of personal data and ensure confidentiality. Please note that we take all necessary precautions to prevent unauthorized access or misuse of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (form online, by phone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we carry out, or the rights you have in relation to your data. For this reason we keep our Privacy Policy, the Legal Notice and the Cookies Policy updated, information that you can consult on this same web page.

If you have any questions or want more information about the privacy policy, you can continue reading the document.

CLINICA SALUD ESTETICA, SLU undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy, CLINICA SALUD ESTETICA, SLU, in accordance with the requirements set forth in the GDPR and the LOPDGDD, informs users and persons whose data it processes of:

1.WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for processing your data is CLINICA SALUD ESTETICA, SLU:

Identity CLINICA SALUD ESTETICA, SLU – B75425892
Address 23 La Marina Street, Corner of Bouza Street, 38002 – Santa Cruz de Tenerife
Telephone 687744736
Web www.saludestetica.com
Email development@saludestetica.com
Delegate of Data Protection AIXA CORPORE SL

CLINICA SALUD ESTETICA, SLU informs the user that the data provided to us by browsing our website, the different data collection forms or by sending emails will be processed by CLINICA SALUD ESTETICA, SLU and that said processing is included in the Register of Processing Activities managed by CLINICA SALUD ESTETICA, SLU in accordance with the provisions of the GDPR.

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

At www.saludestetica.com, we process data from both users of our website and third parties who maintain relationships with us. In order to make it easier for you to understand how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy based on the category of people whose data we process. Below, we classify the people whose data we process based on the type of relationship they have with CLINICA SALUD ESTETICA, SLU.

2.1 Web users

What data do we collect from our website users?

a) Data of users who fill out any of the available forms: The personal data that CLINICA SALUD ESTETICA, SLU requests include:
b) Identification data: name and surname, telephone number, postal and electronic address
c) Data relating to the application
d) Data of users who wish to receive commercial communications and information:
e) Identification data: Name and surname, email address.
f) Data of users who browse our website: Data provided by cookies and Google Analytics.
g) Data from users who make comments on our blog

For what purposes are we going to process your personal data?

When the user accepts our privacy policy, he authorizes us to use the personal data provided for the following treatments:

• Send you the information and provide the service you request through the various forms available on our website.
• Organize, communicate and celebrate events or the like.
• To prepare statistical studies to assess the success of campaigns/ways through which the user has become aware of a service provided by CLINICA SALUD ESTETICA, SLU. These data are collected for statistical purposes only and are for internal use by CLINICA SALUD ESTETICA, SLU.
• Manage your comments on our blog.
• Send you commercial communications about offers, activities and promotions from CLINICA SALUD ESTETICA, SLU and the sector that may be of interest to you by conventional or electronic means when you have checked the box indicating that you wish to receive information.

How do we obtain your data?

We obtain your data through:

• The form that the web user fills in for the purpose that is included in it. The form is subject to the acceptance of this privacy policy through the indicated box.
• We obtain browsing data from the different cookies that the user accepts when accessing www.saludestetica.com for the first time.

What is the legitimacy for the treatment of your data?

El express consent of the user (Article 6.1.a. GDPR) expressed by completing the different forms, ticking the box for receiving commercial communications/information on offers, activities and promotions from CLINICA SALUD ESTETICA, SLU and the sector that may be of interest to you and participating in our blog is what legitimises the processing by CLINICA SALUD ESTETICA, SLU. The user may revoke the consent given at any time, although if consent is revoked, this does not affect the data processing carried out prior to its revocation.

El legitimate interest for the elaboration of navigation profiles and detect preferences through the installation of cookies.

La execution of a contract or the adoption of pre-contractual measures When the client makes a request using the different forms available to the user on our website or requests information about the services provided by CLINICA SALUD ESTETICA, SLU If you do not provide your data, your request cannot be attended to.

2.2 Suppliers

What data do we collect from our suppliers?

• Supplier identification data: The personal data that CLINICA SALUD ESTETICA, SLU requests include:
• Identification data: name and surname, telephone, postal and electronic address
• Employment and professional data
• Activities and businesses

How do we obtain your data?

We obtain your data through:

• The signing of the contract that binds us, the acceptance of the budget presented, the receipt of invoices from the provider and the signing of the Treatment Manager contract, if applicable, for the service provided.

For what purposes are we going to process your personal data?

Manage the information related to the data of our companies that provide goods and services, as well as their representatives.

Maintenance of the contractual relationship with our suppliers.

Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you the information and manage the service provided, not being possible to carry it out otherwise.
In the legitimate interest for the management of data relating to the representatives of the suppliers of CLINICA SALUD ESTETICA, SLU If you do not provide your data, the requested service cannot be provided.

2.3 Clients

What data do we collect from our customers?

• Data from clients who fill out any of the forms available at www.saludestetica.com as well as at the physical establishment of CLINICA SALUD ESTETICA, SLU
  • Identification data: name and surname, telephone, postal and electronic address
  • Data relating to the application
• Data of customers who register on our platform:
  • Identification data: Name and surname, postal and electronic address, telephone number, billing address.
• Data of customers who make a reservation or order in our establishment in person:
  • Identification data: Name and surnames, postal and electronic address, telephone, billing address
• Data of our clients obtained through our contracts and budgets
• Data of customers who make a purchase online or in person:
  • Identification data: Title, name, surnames, postal and electronic address, telephone, billing address.
  • Transaction data: Products purchased / services provided and means of payment, invoice or purchase ticket.

How do we obtain your data?

If you are an online customer, we obtain your data through:

• The form that the user fills in to request information and/or budget, order or to perfect the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy through the indicated box.
• We obtain navigation data from the different cookies that the client accepts when accessing www.saludestetica.com for the first time.

If you are a face-to-face customer, we obtain your data through:

• The client registration form.
• The acceptance of the budget presented.
• The signed contract.

For what purposes are we going to process your personal data?

• Generate and manage the documentation associated with your requests and purchases.
• Provide you with information about offers, products and services related to your purchase.
• Process your reservation or purchase online through our platform.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you information and manage the service provided or the product supplied, which would not be possible otherwise. If you do not provide your data, the service or the product requested cannot be provided.

At consent of the user for the sending of commercial communications regarding offers, activities and promotions of CLINICA SALUD ESTETICA, SLU and the sector that may be of interest to you and for the management of our blog. The user may revoke the consent given at any time.

At legitimate interest to send information about exclusive promotions, the latest news and personalized information adapted to the profile of the interested party and to send satisfaction surveys about the products or services purchased.

2.4 Social Media Contacts

What data do we collect?

• Identification data on the Social Network: CLINICA SALUD ESTETICA, SLU will not request data from you beyond what you have included in your user profile.

For what purposes are we going to process your personal data?

Answer and manage your queries, requests or requests.

Engage with you while you are part of our community of followers.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract / contract which links you to the corresponding social network and in accordance with its privacy policies:

• Facebook http://www.facebook.com/policy.php?ref=pf
• Instagram https://help.instagram.com/155833707900388
• Twitter http://twitter.com/privacy
• LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
• Pinterest https://about.pinterest.com/en/privacy-policy
• YouTube https://policies.google.com/privacy?hl=es&gl=es

www.saludestetica.com will always endeavour to establish appropriate mechanisms to obtain the User's consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing the user of the existence of cookies and that if they continue browsing our page, they consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the storage of the IP address in the records of www.saludestetica.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookie Policy”.

3. HOW LONG DO WE KEEP YOUR DATA?

3.1 Web users

Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be that in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be conserved.

The IP address obtained through the cookies will have a shelf life of one year, in order to demonstrate the user's consent.

Regarding the term of conservation of cookies, you can obtain more information on our website in the section "Cookies policy"

3.2 Suppliers

Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, or in the event that the treatment is linked to a legal obligation, will be the one that is legally foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the same provided by law.

3.3 Clients

Those data that are processed based on the client's consent will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the data. the same provided by law.

3.4 Social Media Contacts

The data processed from Social Network contacts will be kept as long as the user and CLINICA SALUD ESTETICA, SLU maintain a link on the social network. As the processing of the data does not depend directly on CLINICA SALUD ESTETICA, SLU, we will only be able to consult or delete your data in a restricted manner. We will process your data for as long as the social network user links with CLINICA SALUD ESTETICA, SLU as 'friends', clicks 'like', 'follow' or similar buttons.

In order to proceed with the rectification of your data, restriction of the information or those publications that you share, CLINICA SALUD ESTETICA, SLU will not be responsible for carrying out said rectifications, but rather the user of the Social Network must do so by configuring their profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that protected the data collection, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only older than 14 years They can provide data through our website and e-mail. If you are under this age, you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and currency of all data communicated to CLINICA SALUD ESTETICA, SLU and declares that he/she is over 14 years of age, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by CLINICA SALUD ESTETICA, SLU may be mandatory or voluntary. You will not be asked for special category data through the web forms in order to guarantee your privacy. If it is necessary to collect special category data in order to provide you with a service, you will be asked for it through another means. The data that will be requested in the forms are:

• Identification data: name and surnames, telephone, postal and electronic address.
• Data relating to the request.
• Data of users who wish to receive commercial communications and information.

The voluntary information is that which the user is not obliged to provide to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to supply them will make it impossible to provide the service or meet your request.

In the event that you provide us with data from third parties, you declare that you have their consent and undertake to transfer to them the information that we provide you in this clause, exempting CLINICA SALUD ESTETICA, SLU from any type of obligation. However, CLINICA SALUD ESTETICA, SLU may carry out verifications to confirm that the third party has been informed by adopting the due diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties except due to legal obligation or in the case that is necessary to meet your request.

Among the recipients to whom your data may be communicated are:

• Public administrations and bodies when required by tax, labour, social security or any other applicable regulations. Companies responsible for data processing (fraud detection and prevention providers, technological services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by CLINICA SALUD ESTETICA, SLU such as courier and transport service providers, etc.)

6. ARE THERE INTERNATIONAL DATA TRANSFERS?

www.saludestetica.com is hosted in Belgium, a country located in the European Union, within the territory of the European Economic Area. CLINICA SALUD ESTETICA, SLU does not sell its users' data to third parties under any circumstances.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before CLINICA SALUD ESTETICA, SLU:

• Access your personal data
• Rectify them when they are inaccurate or incomplete
• Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected
• Oppose your treatment
• Request the limitation of the processing of your data when any of the conditions provided in the regulations exist
• Request the portability of your data in the cases provided for in the regulations
• Prevent being subject to automated decisions
• Revoke the consents granted

In order to exercise their rights, the user must send a letter stating the right they wish to exercise and attach a document proving their identity and postal or electronic address for notification purposes. This request can be made either by post to: CLINICA SALUD ESTETICA, SLU Calle La Marina 23, Esq Callejon Bouza, 38002 – Santa Cruz de Tenerife, or to the following email address: desarrollo@saludestetica.com.

The interested party is informed that CLINICA SALUD ESTETICA, SLU has appointed a Data Protection Officer to whom they may raise any questions regarding the processing of their personal data. The interested party may contact the Data Protection Officer by email at dpo@saludestetica.com or at the following postal address: Calle La Marina 23, Esq Callejon Bouza, 38002 – Santa Cruz de Tenerife.

CLINICA SALUD ESTETICA, SLU must respond to the request to exercise rights within one month of receipt of the request. This period may be extended by another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

Likewise, interested parties have the right to file a complaint with the competent Control Authority (Spanish Data Protection Agency) when they consider that CLINICA SALUD ESTETICA, SLU has violated the rights recognized to them by data protection regulations at www.aepd.es

8. LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites not belonging to our entity, CLINICA SALUD ESTETICA, SLU will not be responsible for the privacy policies of said websites or for the cookies they may store on the user's computer.

Date: December 30, 2024
Version: V.1.0