OUR PRIVACY POLICY AT A GLANCE
About us SOMOS Health Aesthetic Clinic, SLU and we treat your data as Data Controller. This means that we are responsible for how your personal data is used and protected.
What do we use your data for? We use the data that you have provided us online or through any other means to answer your queries and suggestions, provide you with the services or supply the requested products, register as a user, send you the personalized communications to which you have subscribed, as well as process your reservation or buy online.
Why do we have them? We are entitled to process your data for different reasons. By filling out a form or sending an e-mail in which you ask us a question or suggestion, we have a legitimate interest in attending to it. When you register on our website or make a purchase, we must execute the contract that you accept with us, just as we have the legal obligation to issue an invoice in which your data is collected, when the service or purchase is carried out. We are also legitimized by your consent when you give us authorization to send you our newsletter and personalized offers.
With whom do we share your data? We will only share the data with those collaborating companies to meet the requests received and provide our services or provide you with the products, banking entities and bodies required by law. In no case do we sell your data to third parties.
What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to oppose the use of data that you have previously authorized us to use, to carry them and not to be the subject of automated individualized decisions.
In the treatment of your personal data, we apply the following principles to guarantee the greatest protection for you:
- Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will previously inform you of with absolute transparency.
- Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
- Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and we will eliminate those records inactive for a considerable time.
- Principle of integrity and confidentiality: Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.
In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (form online, by phone or by e-mail, in person).
We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we carry out, or the rights you have in relation to your data. For this reason we keep our Privacy Policy, the Legal Notice and the Cookies Policy updated, information that you can consult on this same web page.
If you have any questions or want more information about the privacy policy, you can continue reading the document.
Health Aesthetic Clinic, SLU, undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy Health Aesthetic Clinic, SLU, in accordance with the requirements set forth in the GDPR and the LOPDGDD, informs users and persons whose data it processes of:
1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The person responsible for processing your data is Health Aesthetic Clinic, SLU:
Identity Health Aesthetic Clinic, SLU - B38975348
Address Calle Bethencourt Alfonso, 10, 3er, 38002 – Santa Cruz De Tenerife
Telephone 922245297
website saludestetica.com
E-mail dpo@saludestetica.com
Data Protection Officer AIXA CORPORE SL
Health Aesthetic Clinic, SLU informs the user that the data provided to us through browsing our website, the different data collection forms or when sending emails, will be processed by Health Aesthetic Clinic, SLU and that said treatment is included in the Register of Treatment Activities managed by Health Aesthetic Clinic, SLU in accordance with the provisions of the RGPD.
2. WHAT IS YOUR PERSONAL DATA USED FOR?
At saludestetica.com, we process data from both users of our website and third parties who maintain relationships with us. In order to make it easier for you to understand how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy based on the category of people whose data we process. Below, we classify the people whose data we process based on the type of relationship they have with us. Health Aesthetic Clinic, SLU
1.1. web users
What data do we collect from our website users?
a) Data of users who fill out any of the available forms: The personal data that Health Aesthetic Clinic, SLU requests include:
Identification data: name and surnames, telephone, postal and electronic address
Data relating to the application
b) Data of users who subscribe to the newsletter/want to receive commercial communications and information:
Identifying data: Name and surnames, electronic address.
c) Data of users who register on our platform:
Identification data: Name and surname, postal and electronic address, telephone number, billing address.
d) Data of users who browse our website: Data provided by cookies and by Google Analytics.
For what purposes are we going to process your personal data?
When the user accepts our privacy policy, he authorizes us to use the personal data provided for the following treatments:
- Send you the information and provide the service you request through the various forms available on our website.
- Send you the newsletter when you are subscribed, with the events, activities and promotions of Health Aesthetic Clinic, SLU and the sector that may be of interest to you.
- Send you commercial communications about offers, activities and promotions of Health Aesthetic Clinic, SLU and the sector that may be of interest to you by conventional or electronic means when you have checked the box that you want to receive information.
How do we obtain your data?
We obtain your data through:
- The form that the web user fills in for the purpose that is included in it. The form is subject to the acceptance of this privacy policy through the indicated box.
- We obtain the navigation data from the different cookies that the user accepts when accessing saludestetica.com for the first time.
What is the legitimacy for the treatment of your data?
El express consent of the user (Article 6.1.a. GDPR) expressed by completing the different forms, checking the newsletter sending box and receiving commercial communications/information about the offers, activities and promotions of Health Aesthetic Clinic, SLU and the sector that could be of interest to you and participation in our blog is what legitimizes the treatment by Health Aesthetic Clinic, SLU The user may revoke the consent given at any time, although if the consent is revoked, this does not affect the data processing carried out prior to the revocation of the consent.
El legitimate interest for the elaboration of navigation profiles and detect preferences through the installation of cookies.
La execution of a contract or the adoption of pre-contractual measures When the client makes a request using the different forms available to the user on our website or requests information about the services provided by Health Aesthetic Clinic, SLU
1.2. providers
What data do we collect from our suppliers?
a) Supplier identification data: The personal data that Health Aesthetic Clinic, SLU requests include:
- Identification data: name and surname, telephone, postal and electronic address
- Employment and professional data
- Activities and businesses
How do we obtain your data?
We obtain your data through:
- The signing of the contract that binds us, the acceptance of the budget presented, the receipt of invoices from the provider and the signing of the Treatment Manager contract, if applicable, for the service provided.
For what purposes are we going to process your personal data?
- Manage the information related to the data of our companies that provide goods and services, as well as their representatives.
- Maintenance of the contractual relationship with our suppliers.
- Management of payments and collections related to the contracts that bind us.
What is the legitimacy for the treatment of your data?
In the execution of a pre-contract / contract to send you the information and manage the service provided, not being possible otherwise.
In the legitimate interest for the management of data relating to the representatives of the providers of Health Aesthetic Clinic, SLU
1.3 customers
What data do we collect from our customers?
a) Data from clients who fill out any of the forms available on saludestetica.com as well as at the physical establishment of Clínica Salud Estética, SLU
- Identification data: name and surname, telephone, postal and electronic address
- Data relating to the application
b) Data of customers who register on our platform:
- Identification data: Name and surname, postal and electronic address, telephone number, billing address.
c) Data of customers who make a reservation or order in our establishment in person:
- Identification data: Name and surnames, postal and electronic address, telephone, billing address
d) Data of our clients obtained through our contracts and budgets
e) Data of customers who make a purchase online or in person:
- Identification data: Title, name, surnames, postal and electronic address, telephone, billing address.
- Transaction data: Products purchased / services provided and means of payment, invoice or purchase ticket.
How do we obtain your data?
If you are an online customer, we obtain your data through:
- The form that the user fills in to request information and/or budget, order or to perfect the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy through the indicated box.
- We obtain the navigation data from the different cookies that the client accepts when accessing saludestetica.com for the first time.
- If you are a face-to-face customer, we obtain your data through:
- The client registration form.
- The acceptance of the budget presented.
- The signed contract.
For what purposes are we going to process your personal data?
- Generate and manage the documentation associated with your requests and purchases.
- Provide you with information about offers, products and services related to your purchase.
- Process your reservation or purchase online through our platform.
What is the legitimacy for the treatment of your data?
In the execution of a pre-contract/contract to send you the information and do the proper management of the service provided or the product supplied, not being possible to carry it out otherwise.
In the user's consent to send the newsletter and commercial communications of the offers, activities and promotions of Health Aesthetic Clinic, SLU and the sector that may be of interest to you and the management of our blog. The user can revoke the consent given at any time.
In the legitimate interest for sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party and for sending satisfaction surveys about the products or services purchased.
1.4. Job seekers and candidates.
What data do we collect from applicants?
a) Data of the candidates requested in the 'work with us' form by Clínica Salud Estética, SLU:
- Identification data: name and surname, telephone, postal and electronic address
- Academic and labor data
- Data that the candidate himself includes as attached documents
How do we obtain your data?
We obtain your data through:
- The delivery of a CV in our facilities or the completion of the 'Work with us' form on our website.
For what purposes are we going to process your personal data?
The personal data that the candidates provide us with is used only for the selection processes that are open or will be carried out in the event that the data provided is for our employment exchange.
What is the legitimacy for the treatment of your data?
In the user's consent by incorporating their data and their resume on the website of Health Aesthetic Clinic, SLU to participate in selection processes that are active as well as in future processes that may be carried out as long as you do not object to the processing of your data.
1.5. Social Network Contacts
What data do we collect?
a) Identification data in the Social Network: Health Aesthetic Clinic, SLU will not ask you for data beyond what you have included in your user profile.
For what purposes are we going to process your personal data?
- Answer and manage your queries, requests or requests.
- Engage with you while you are part of our community of followers.
What is the legitimacy for the treatment of your data?
In the execution of a pre-contract/contract that links you to the corresponding social network and in accordance with its privacy policies:
- Facebook https://www.facebook.com/policy.php?ref=pf
- Instagram https://help.instagram.com/155833707900388
- Twitter https://twitter.com/privacy
- LinkedIn https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
- Pinterest https://about.pinterest.com/en/privacy-policy
- YouTube https://policies.google.com/privacy?hl=es&gl=es
saludestetica.com will try at all times to establish adequate mechanisms to obtain the consent of the User for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our page, they consent to the installation of cookies. The acceptance of the installation of cookies entails the acceptance of the conservation of the IP address in the records of saludestetica.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our "Cookies Policy".
3. HOW LONG DO WE KEEP YOUR DATA?
1.6. web users
Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.
Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.
Those data that are treated based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be that in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be conserved.
The IP address obtained through the cookies will have a shelf life of one year, in order to demonstrate the user's consent.
Regarding the term of conservation of cookies, you can obtain more information on our website in the section "Cookies policy"
1.7. providers
Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.
Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, or in the event that the treatment is linked to a legal obligation, will be the one that is legally foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the same provided by law.
1.8 customers
Those data that are processed based on the client's consent will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.
Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.
Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the data. the same provided by law.
1.9. Social Network Contacts
The data processed from Social Network contacts will be kept as long as the user and Health Aesthetic Clinic, SLU maintain links on the social network. By not depending directly on Health Aesthetic Clinic, SLU Regarding data processing, we will only be able to consult or delete your data in a restricted manner. We will process your data for as long as the user of the social network is linked to Health Aesthetic Clinic, SLU such as 'friends', 'like', 'follow' or similar buttons.
To proceed with the rectification of your data, restriction of the information or those publications that you share will not be Health Aesthetic Clinic, SLU the person responsible for making such corrections, but rather the user of the Social Network must do so by configuring his or her profile in accordance with the privacy policy of the Social Network itself.
Regardless of the legitimacy that protected the data collection, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.
4. ADDITIONAL INFORMATION ON DATA PROCESSING
Only older than 14 years They can provide data through our website and e-mail. If you are under this age, you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and timeliness of all the data that he communicates to Health Aesthetic Clinic, SLU and declares that you are over 14 years of age, and will be solely responsible for any false or inaccurate statements you make.
In the case of making a reservation of a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.
The personal data processed by Health Aesthetic Clinic, SLU They may be mandatory or voluntary. You will not be asked for special category data through the web forms in order to guarantee your privacy. If it is necessary to collect special category data in order to provide you with a service, you will be asked for it through another means. The data that will be requested in the forms are:
a) Identification data: name and surnames, telephone, postal and electronic address.
b) Data relating to the request.
c) Data of users who subscribe to the newsletter/want to receive commercial communications and information.
d) Data of users who register on our platform.
The voluntary information is that which the user is not obliged to provide to contact us.
The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to supply them will make it impossible to provide the service or meet your request.
In the event that you provide us with data from third parties, you declare that you have their consent and you undertake to transfer to them the information that we provide you in this clause, exempting them from Health Aesthetic Clinic, SLU of any type of obligation. Nevertheless Health Aesthetic Clinic, SLU may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.
5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?
No data will be transferred to third parties except due to legal obligation or in the case that is necessary to meet your request.
Among the recipients to whom your data may be communicated are:
- Public Administrations and Organizations when required by tax, labor, Social Security or any other applicable regulations. Companies in charge of data processing (fraud detection and prevention providers, technological services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by Health Aesthetic Clinic, SLU as providers of courier and transport services, etc.
6. ARE THERE INTERNATIONAL DATA TRANSFERS?
saludestetica.com is hosted in Spain, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the web.
Our website only accesses user data using the following ways:
- Through the contact forms available to the user on the web.
- Through the cookies that the user has previously accepted.
- Through registration in the newsletters.
International transfers of data may also occur at the headquarters of the above transfers/communications for which Health Aesthetic Clinic, SLU will use the tools provided in Articles 46 and 49 of the GDPR as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.
In any case, the third parties with whom certain personal data is shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of these and will be carried out only with third countries when there is a binding legal instrument in accordance with Articles 46 and following of the RGPD. With the acceptance of this privacy policy, it is accepted that an international transfer of data may occur in accordance with the indicated guarantees.
In the event that the requirements established in the RGPD are not met, the interested party may grant their consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, an authorization must be requested from the Control Authority.
We also inform you that some services provided by and for Health Aesthetic Clinic, SLU may involve the transfer of personal data to a non-EU third country, in cloud services offered by some of the major international providers (e.g. Google, Microsoft). In such services, compliance with the above-mentioned requirements will be confirmed.
Health Aesthetic Clinic, SLU does not sell its users' data to third parties under any circumstances.
7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?
The user can exercise the following rights before Health Aesthetic Clinic, SLU:
a) Access your personal data
b) Rectify them when they are inaccurate or incomplete
c) Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
d) Oppose their treatment
e) Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.
f) Request the portability of your data in the cases provided for in the regulations
g) Prevent being the subject of automated decisions
h) Revoke the consents granted
To exercise their rights, the user must send a letter indicating the right they wish to exercise and attach a document proving their identity and postal or electronic address for notification purposes. This request can be made either by post to: Health Aesthetic Clinic, SLU Calle Bethencourt Alfonso, 10, 3er, 38002 – Santa Cruz De Tenerife, or at the following email address: dpo@saludestetica.com.
The interested party is informed that Health Aesthetic Clinic, SLU has appointed a Data Protection Officer to whom you may raise any questions regarding the processing of your personal data. The interested party may contact the Data Protection Officer by email at dpo@saludestetica.com or at the following postal address: Calle Bethencourt Alfonso, 10, 3er, 38002 – Santa Cruz De Tenerife.
Health Aesthetic Clinic, SLU must answer the request for the exercise of rights in the one month term from receipt of the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request indicating the reasons for the delay.
Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Agency for Data Protection) when they consider that Health Aesthetic Clinic, SLU has violated the rights recognized by data protection regulations at www.aepd.es
8. IS MY DATA SECURE?
Health Aesthetic Clinic, SLU has a contract with Hosting Register SpA for hosting its website. It is a European company and has the latest security measures.
In any case, Health Aesthetic Clinic, SLU guarantees the adoption of appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature, and undertakes to ensure that said data remains secret, treating them with the utmost confidentiality, and declares that it has implemented in its information system the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.
9. DO YOU NEED AN ACCOUNT AND/OR PASSWORD?
The user can register on our website, for which the creation of an account is essential. It is the responsibility of the user to maintain the confidentiality of the account information, including the password, as well as each and every one of the activities that take place therein.
The user has the obligation to inform Health Aesthetic Clinic, SLU immediately in the event of any illegitimate use of your account or password, or if any security issue occurs, by sending an email to dpo@saludestetica.com.
10. LINKS TO OTHER WEBSITES
If you choose to leave our website through links to other websites not belonging to our entity, Health Aesthetic Clinic, SLUwill not be responsible for the privacy policies of such websites or for the cookies they may store on the user's computer.
Date: February 24, 2022
Version: V.1.0
